Internship IT - Summer 2027

About the role

Summer IT internship providing hands-on frontline Helpdesk support for employees across office and field locations. Troubleshoot hardware, software, connectivity, printing, mobile devices and peripherals; deploy equipment; support user accounts and applications; create, track, resolve and document tickets; deliver customer service; gain exposure to networking, cybersecurity, business applications, data, analytics, infrastructure and cloud technologies. Complete a summer project and present findings to company leadership.

Requirements

• Provide frontline helpdesk support to employees across office and field locations
• Troubleshoot hardware, software, connectivity, printing, mobile device, and peripheral issues
• Assist with equipment setup, configuration, deployment, and maintenance
• Support onboarding and offboarding, equipment preparation, and account access
• Create, update, track, and resolve helpdesk tickets
• Communicate solutions and provide positive customer service
• Install and support business applications
• Document technical solutions and support procedures
• Escalate issues to IT specialists
• Gain exposure to cybersecurity, identity and access management, endpoint security, networking, cloud technologies, and enterprise applications
• Assist with IT projects
• Complete a summer project and present findings to leadership

What you'll do

• Provide frontline helpdesk support
• Troubleshoot user technology issues
• Deploy computers and equipment
• Support onboarding and offboarding
• Manage and document helpdesk tickets
• Support business applications
• Escalate issues to IT specialists
• Contribute to IT projects
• Present a summer project to leadership

Where this was posted

• Hiring Cafe

  last seen 1h ago
  View on Hiring Cafe