IT Operations Manager

About the role

Type of Requisition Regular; clearance currently possessed/obtainable None; Public Trust/Other Required BI Full 6C (T4); 5+ years related experience; US Citizenship Required: No. Remote full-time, $123,250-$166,750, 40 hours/week, no travel. Position provides strategic and operational leadership for enterprise services supporting mission-critical programs, grants, volunteer service, disaster response and agency business operations. Leads cloud infrastructure, enterprise applications, cybersecurity coordination, change management, governance, modernization and stakeholder engagement. Required:…

Requirements

• Bachelor degree in IT, Computer Science or related field
• 8+ years progressive IT experience
• 3+ years operational leadership/management/supervisory
• Federal government information systems experience
• Expertise in Azure, Microsoft 365, identity and access management, ServiceNow, cloud operations, enterprise application support, change management
• Experience leading cross-functional operational teams

What you'll do

• Lead daily IT service delivery across infrastructure, cloud, enterprise apps, identity and end-user support
• Manage Azure/cloud infrastructure, networking, platform services, storage, databases, identity, provisioning, release readiness
• Support ServiceNow, Azure DevOps, Microsoft 365 and mission support applications
• Lead change advisory/governance, risk and compliance review, implementation and rollback planning
• Coordinate cybersecurity, ATO, audit, federal compliance and incident remediation
• Manage staff, contractors, providers and cross-functional teams
• Improve operational efficiency through automation and modernization

Where this was posted

• Hiring Cafe

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