Senior Director, Service Delivery - z/OS Central Service

About the role

Atos seeks a Service Delivery Senior Director to provide executive operational leadership for the end-to-end delivery of a large-scale IBM z/OS Central Service within a managed-services environment. Requires 10+ years managed services/service delivery and 5+ years direct IBM z/OS service-management leadership, SLA ownership, ITIL, and executive client governance. Remote, Canada, full-time. No mention of visa sponsorship, citizenship or clearance.

Requirements

• 10+ years in IT service management, service delivery, outsourcing, or managed-services environments
• 5+ years direct service-management or operational leadership supporting IBM z/OS mainframe environments
• Experience managing complex SLAs, contractual commitments and remediation plans
• Leadership across incident, problem, change and capacity management
• Senior-level client governance and executive presentation experience
• Strong understanding of ITIL
• Ability to operate in highly matrixed global organizations
• Preferred: ITIL certification, mainframe managed-services/outsourcing engagements, regulated environments

What you'll do

• Executive end-to-end accountability for delivery of the z/OS Central Service
• Own service health, stability, availability and performance
• Own delivery against complex SLAs and contractual commitments
• Serve as senior operational interface with client executives and lead governance forums
• Executive oversight of major incidents, root-cause analysis and change management
• Govern z/OS capacity, performance and availability
• Drive continuous service improvement, automation and standardization
• Ensure risk, compliance and operational controls
• Lead and mentor multidisciplinary service-delivery teams

Where this was posted

• LinkedIn

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