Senior Staff Technical Support Engineer

About the role

Kong Senior Staff Technical Support Engineer; remote US, $130,000-$170,000. Requires 8+ years high-touch customer-facing technical work, expertise in API management/HTTP, AWS/Azure/GCP, Docker/Kubernetes, Git/GitHub, CI/CD, OAuth/OIDC, leadership, escalation management and enterprise support.

Requirements

• 8+ years customer-facing technical role
• API management and HTTP
• cloud infrastructure
• Docker and Kubernetes
• Git/GitHub and CI/CD
• OAuth/OpenID Connect
• technical leadership and enterprise escalations

What you'll do

• Resolve complex production and pre-production issues
• Troubleshoot with enterprise customers
• Mentor team and lead escalations
• Write knowledge articles and executive RCAs

Where this was posted

• Hiring Cafe

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