SiteOps Engineer

About the role

SiteOps Engineer managing and resolving incidents and bugs across TD SYNNEX digital platforms, combining hands-on C# .NET skills with incident and stakeholder management. Works with Engineering, DevOps, Security, QA. Hybrid (3 days office). Can be based anywhere in Europe or APJ.

Requirements

• 3 years experience developing or supporting web solutions using C# .NET
• Solid understanding of incident and change management (ITIL v4 a plus)
• Strong knowledge of C# (.NET Framework), ASP.NET MVC, REST APIs
• Experience using observability tools (Dynatrace, New Relic, Prometheus)
• Experience with log analysis tools (Datadog, Graylog, Log Analytics, AppInsights)
• Experience in Agile/Scrum environments
• Proven ability to lead incidents through to resolution
• Fluent in English

What you'll do

• Lead and manage incidents within SLAs (triage, prioritization, investigation, resolution)
• Perform RCA, collaborate with architects/developers on bug fixes
• Ensure P1-P4 incidents tracked and resolved within SLAs
• Identify recurring issues and platform trends to improve reliability
• Act as change lead for bug fixes and operational improvements
• Mentor other SiteOps team members
• Support in-house SiteOps dev team with technical debt tasks

Where this was posted

• Indeed

  last seen 2mo ago
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