Support Specialist, US Tier 2

About the role

Runway is hiring a Tier 2 Support Specialist to work high ticket volume across plans, triage technical issues, surface product patterns, maintain help docs, and engage the Discord community. Remote across North America. Requires 1-3 years in customer support, operations or technical role; Zendesk, Notion, Slack.

Requirements

• Comfortable with Notion, Slack, Zendesk, Google Workspace and AI platforms
• Strong written communication
• 1-3 years in customer support, operations, or technical role
• Interest in creative space or AI
• Data driven pattern spotting

What you'll do

• Handle high volume of support tickets
• Handle escalations from AI support layer
• Surface patterns to product team
• Maintain self-service content
• Engage community on Discord
• Triage complex technical issues for Enterprise support

Where this was posted

• LinkedIn

  last seen 54m ago
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