Technical Support Specialist - Tier 1 - US Remote

About the role

Tier 1 remote support role for PerfectServe clinical communication and physician scheduling SaaS. Supports physicians, nurses, and administrators, troubleshooting web/mobile workflows and message routing, managing accounts, training users and configuring applications. No years requirement stated. Requires customer support across phone/chat/ticketing, complex troubleshooting, and flexible evening/overnight/weekend shifts; $19/hour.

Requirements

• Experience supporting customers across phone, chat, and ticketing systems
• Methodical troubleshooting through complex issues
• Strong written/verbal communication and empathy
• Comfort managing escalations and fast-paced priorities
• Willingness to work evenings, overnights, and/or weekends
• Dedicated remote workspace and reliable internet
• Able to start by November 16, 2026

What you'll do

• Support physicians, nurses, end users, and system administrators
• Troubleshoot message delivery, content, mobile/web connectivity issues
• Manage user accounts and on-call schedules
• Train users on phone, mobile, and web applications
• Configure custom application builds for workflows
• Partner with hospital IT, customer success, integration, and technical teams

Where this was posted

• LinkedIn

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