Associate Software Support Specialist

About the role

Entry-level Associate Software Support Specialist at Tyler Technologies providing basic software and database support to clients. Troubleshoots functionality issues, analyzes data, writes basic SQL, communicates with clients, tests software upgrades, and escalates complex issues. Remote US. Requires related bachelor degree or equivalent; SQL/database exposure desired.

Requirements

• Entry-level role; bachelor degree in related field or equivalent experience
• Excellent interpersonal and written/verbal communication
• Basic database structures; SQL exposure desired
• Analytical troubleshooting
• Ability to support 11:30 am-8 pm EST shift

What you'll do

• Resolve client software issues by phone, web, and email
• Analyze data reports and troubleshoot software functionality
• Read and write SQL for basic issues
• Communicate issue status and manage client expectations
• Perform QA testing for software upgrades
• Document issues and support processes
• Refer complex issues to experienced teams or developers

Where this was posted

• LinkedIn

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