Client Support Specialist

About the role

Remote first-contact technical and customer support for instruments, software, and service requests. Uses case management in Salesforce, phone/email/video troubleshooting, documentation, escalation, and cross-team coordination. Requires 5 years technical/customer support; salary shown $60k-$70k. Food science/lab background preferred.

Requirements

• minimum 5 years in technical support, customer support, or customer-facing technical role
• case management systems preferred
• strong written and verbal communication
• problem solving
• organization and multitasking

What you'll do

• resolve technical support cases in Salesforce
• troubleshoot instruments, software, and connectivity
• communicate updates and set expectations
• document case details and root causes
• guide customers through self-service portal
• coordinate across internal teams
• suggest process improvements

Where this was posted

• LinkedIn

  last seen 2h ago
  View on LinkedIn