Customer Support Team Leader

About the role

Lead a remote B2C voice support team from Egypt; schedules, coaching, bonuses and quality metrics.

Requirements

• 1+ year managing a team in a Support organization
• 3+ years overall experience in Customer Support

What you'll do

• Oversee B2C voice team performance across CSAT and retention
• Build agent schedules for full shift coverage
• Handle monthly rotational shift assignments
• Calculate team bonuses

Where this was posted

• Other boards

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