Customer & Technical Support Specialist

About the role

Fintech merchant services and software company expanding into POS software and technology solutions. Training provided; payment processing experience not required.

Requirements

• Strong customer service and communication skills
• Interest in technology and willingness to learn
• Methodical troubleshooting
• Payment processing or POS experience is a plus, not required

What you'll do

• Provide Tier 1 phone/email support to merchants and agents
• Troubleshoot payment terminals, POS systems, software issues
• Assist with CRM/helpdesk and equipment configuration/deployment
• Resolve customer questions and escalate issues

Where this was posted

• LinkedIn

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