CX Escalation Specialist

About the role

Own customer support tickets from creation through resolution for a MENA re-commerce marketplace, resolving buyer and seller issues, escalating only outside Tier 1 authority, in Arabic and English.

Requirements

• 1 to 3 years in customer support, operations, or marketplace support
• Fluent Arabic and working English
• Willing to work rotational shifts including weekends

What you'll do

• Own support tickets to resolution
• Escalate with documented attempts
• Log tickets accurately

Where this was posted

• jobs.lever.co

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