Customer Support & Enablement Specialist

About the role

Foundational support role owning ticket triage, account admin, training and build-out of Intercom help center and automation for a MedTech sales intelligence platform.

Requirements

• 1-3 years customer support, support ops or technical support, ideally B2B SaaS
• Hands-on configuration of a support platform such as Intercom or Zendesk
• Clear writing and troubleshooting
• Build repeatable systems

What you'll do

• Primary support contact via Intercom livechat
• Provision accounts and permissions
• Triage and escalate issues
• Build knowledge base and workflows
• Deliver one-off training

Where this was posted

• LinkedIn

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