Enterprise Customer Success Manager (French speaker)

About the role

Remote in EMEA. Customer success for Ubuntu and open-source infrastructure products, coordinating onboarding, complex IT projects and customer reviews. The role requests technical infrastructure exposure.

Requirements

• Native French and excellent English
• Minimum 5 years of work experience with strong IT background and exposure to Linux, data applications, storage, cloud, networking, security, migration or IoT projects
• Experience building and improving internal processes
• Knowledge of agile methodologies

What you'll do

• Onboard customers and introduce products and support processes
• Coordinate complex projects with developers, IT managers and decision makers
• Run customer and business reviews
• Manage customer portfolio, risks and opportunities
• Improve processes and customer satisfaction

Where this was posted

• canonical.com

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