Team Lead Customer Success - Southern Europe

About the role

Fully remote, choose where you live; based in EMEA, ideally Southern Europe. Lead a French-speaking customer success team at an e-commerce SaaS company and oversee customer go-lives, enterprise relationships, process development and escalations. Requires 3 years of people leadership and 3 direct reports.

Requirements

• Based in EMEA, ideally Southern Europe
• French required
• At least 3 years leading teams and at least 3 direct reports
• At least 5 years managing enterprise customer relationships
• Experience in e-commerce or digital commerce valued

What you'll do

• Lead, coach and develop CSMs across Southern Europe
• Ensure customer go-lives and measurable product value
• Build enterprise stakeholder relationships
• Translate technical concepts and data into business value
• Develop scalable processes
• Handle escalations and complex customer engagements

Where this was posted

• jobs.ashbyhq.com

  last seen 2h ago
  View on jobs.ashbyhq.com