Sr. Customer Success Manager (French Speaking)

About the role

Remote in EMEA. Own enterprise customer onboarding, launch, adoption, QBRs, escalations and process improvements for a B2B e-commerce search and product discovery SaaS. French required.

Requirements

• Based in EMEA, ideally France
• Fluency in French
• At least 3 years managing enterprise customer relationships in customer success, account management, solutions consulting or similar
• Experience with complex enterprise organizations and executive stakeholders

What you'll do

• Own customer journey from kick-off through launch, adoption and value realization
• Align technical and business stakeholders
• Lead QBRs and EBRs
• Manage customer escalations
• Maintain success plans and training materials
• Improve onboarding and customer support processes
• Partner with account management on retention and growth

Where this was posted

• jobs.ashbyhq.com

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