IT Help Desk Technician – Tier 1 (MSP)

About the role

Fully remote, customer-service-first Tier 1 help desk role supporting senior living staff. Responsibilities include tickets and calls, account and Microsoft 365 issues, basic device troubleshooting, documentation, SLAs, and Tier 2 escalation. Qualifications include 1–2 years of support experience preferred, Windows or macOS, Microsoft 365, ticketing and remote support tools, and strong communication. Salary range $45,000–$55,000.

Requirements

• 1–2 years of customer service, help desk, or technical support experience preferred
• Familiarity with Windows or macOS
• Experience with Microsoft 365 applications
• Experience with help desk ticketing systems and remote support tools
• Strong verbal and written communication
• Ability to work independently in a fully remote environment
• CompTIA A+ or similar certification is a plus but not required

What you'll do

• Handle incoming help desk tickets and support calls
• Resolve login, email, application access, and basic device issues
• Document troubleshooting and resolutions
• Meet service-level expectations
• Escalate issues to Tier 2
• Follow up with users to confirm resolution

Where this was posted

• LinkedIn

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