Junior IT Support Analyst

About the role

Remote, full-time W-2 entry-level support role. Covers first-level troubleshooting for hardware, software, accounts, networking, VPN/Wi-Fi, Microsoft 365, tickets, documentation, onboarding, and escalation. Requires 0–2 years of relevant support experience, including training or academic projects, basic troubleshooting, communication, and accurate documentation. Preferred: Windows/macOS/Linux, Microsoft 365, TCP/IP/DNS/DHCP/VPN/Wi-Fi, ServiceNow/Jira, Active Directory/Entra ID, remote support, and documentation. The salary text is explicitly a market-based recommendation, not an employer commi…

Requirements

• 0–2 years of relevant IT or technical support experience, including internships, training, academic projects, or equivalent practical experience
• Basic troubleshooting of computers, operating systems, and software
• Strong problem-solving and communication skills
• Accurate support request handling and documentation
• Ability to work independently and collaborate in a fully remote environment

What you'll do

• Provide first-level technical support for hardware, software, application, and system issues
• Troubleshoot user problems using a logical approach
• Support user accounts, access requests, and passwords
• Diagnose networking, VPN, and Wi-Fi issues
• Record support requests and resolutions in ticketing systems
• Escalate complex issues
• Assist with onboarding, offboarding, device, and account setup
• Maintain IT documentation and knowledge-base content
• Support Microsoft 365 and business applications

Where this was posted

• LinkedIn

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