Manager, IT Operations

About the role

Full posting reviewed. Paths Manager, IT Operations, New York City hybrid (3 office days, 2 remote), full-time, $125,000-$135,000/year, posted 6 days ago. Leads 3-person support team, day-to-day IT operations and service delivery; primary PM for property onboarding/offboarding and maintains ~50% technical redundancy across digital workplace and networking. Requires 7+ years progressive IT experience including at least 2 years people management/team-lead; service desk, escalations, metrics, IT operations; transition project management; hands-on M365, Entra ID, Intune, Exchange Online, Windows,…

Requirements

• 7+ years progressive IT experience
• 2+ years people management or team-lead responsibility
• Managing IT operations, service desk, escalations and metrics
• Project-management experience for infrastructure deployments or transitions
• Hands-on Microsoft 365, Entra ID, Intune, Exchange Online, Windows, networking, firewalls, VPNs, monitoring
• Vendor management, communication and documentation

What you'll do

• Lead daily IT operations and service delivery
• Manage support specialists and end-user technology specialist
• Oversee service desk backlog, escalations, metrics and reporting
• Establish incident/request/problem/change processes
• Manage property onboarding/offboarding projects and transition plans
• Coordinate network setup, cutovers, provisioning, devices and vendors
• Provide operational support across M365, identity, endpoint and networking
• Manage vendors, continuous improvement and coverage during leadership absence

Where this was posted

• Hiring Cafe

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