Remote Email Support Specialist

About the role

Full-time remote role replying to customer emails, researching accurate answers, documenting cases in a ticket platform, and escalating complex issues. Previous customer service experience welcome but not required; pays $62,000-$82,000 annually.

Requirements

• high school diploma or GED
• excellent writing and grammar
• comfortable multitasking across applications
• remote work independence
• attention to detail

What you'll do

• resolve customer questions by email
• triage inbound requests
• research help resources
• escalate complex cases
• log interactions in ticketing platform
• meet response and quality targets
• improve help articles

Where this was posted

• LinkedIn

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