Senior Professional Services Engineer - Implementation and Onboarding

About the role

Cortex is an Engineering Operations Platform that provides centralized visibility, ownership, automated Scorecards, and golden paths. This Senior Professional Services Engineer is a hands-on technical consultant who owns customer engagements from kickoff through delivery and handover and helps customers design, implement, and scale their Cortex setup.

Requirements

• Experience in customer-facing technical roles such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering with customer exposure, or similar.
• Hands-on experience integrating SaaS tools through APIs, webhooks, and ingestion pipelines.
• Familiarity with modern engineering ecosystems including CI/CD, GitHub or GitLab, cloud providers, observability, and incident management.
• Comfort working with JSON and YAML; Python, SQL, and scripting are a plus.

What you'll do

• Lead end-to-end delivery of Cortex onboarding and implementation packages from kickoff through handover through structured enablement workshops and tailored customer engagements.
• Serve as the main technical point of contact during implementation, troubleshooting issues, investigating bugs, and raising product feedback.
• Act as a trusted consultative advisor who helps customers make informed design and implementation decisions.
• Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain.
• Advise on and implement data-modeling strategies within Cortex, including entities, relationships, and ownership; create and communicate architecture diagrams for Cortex setups and ingestion pipelines.
• Guide customers on data-ingestion automation, ownership, reporting, and orchestration approaches such as GitHub Actions and Argo.
• Create customer-facing learning guides, walkthroughs, and best-practice documentation.
• Plan and facilitate enablement workshops for engineering, platform, product, and leadership audiences.
• Contribute internal content on advanced technical use cases and implementation patterns.

Where this was posted

• greenhouse.io

  last seen 2mo ago
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