Service Delivery Engineer I

About the role

Remote IT service delivery role for biotechnology and life-sciences clients, combining end-user support, endpoint and identity administration, documentation, security practices, and defined engineering work.

Requirements

• Experience in IT support, service delivery, systems administration, or a comparable hands-on role
• Working knowledge of Windows and macOS, cloud productivity tools, identity/access, and endpoint management
• Ability to investigate, document, resolve, and communicate support issues
• Good judgment about escalation, security, and client data
• Clear writing and ability to manage active requests and planned work
• Biotechnology or regulated-environment experience is helpful but not required

What you'll do

• Resolve support requests involving devices, accounts, applications, collaboration tools, and connectivity
• Support onboarding/offboarding, access changes, and device deployment
• Administer cloud and endpoint platforms such as Microsoft 365, Entra ID, Okta, Intune, and Addigy
• Complete engineering/project tasks, document environments, improve recurring processes, and escalate blockers

Where this was posted

• Upwork

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