Software Support Analyst I

About the role

Remote New York software support role supporting public safety agencies by email, phone and chat; troubleshooting, researching, documenting, escalating and testing software issues. Requires at least 2 years professional software support experience. Salary not listed.

Requirements

• minimum 2 years professional software support experience
• software troubleshooting
• clear communication
• issue tracking systems preferred
• Windows and MacOS
• Eastern time availability; weekends may be required

What you'll do

• support users by email, phone, and chat
• resolve customer software issues
• troubleshoot and replicate software problems
• escalate to engineering and project management
• test new features
• update knowledge base

Where this was posted

• LinkedIn

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