Specialist, Customer Service Operations

About the role

Hybrid customer service operations role in Melville ($55k-$75k) coordinating e-store order workflows, customer issues, data maintenance, reporting, documentation and process improvements. Requires a related degree and typically 2+ years in customer service, operations, data maintenance or related work; learns business systems.

Requirements

• associate or bachelor's degree in business, operations, information systems or related field
• typically 2+ years customer service, order management, business operations, administrative coordination, data maintenance or related
• organization and follow-through
• Microsoft 365 proficiency
• clear documentation and communication

What you'll do

• manage e-store order processing and exceptions
• respond to customer calls and emails
• troubleshoot order and system issues with partner teams
• maintain data and operational records
• document and improve workflows
• develop requirements and recommendations
• support testing and implementation

Where this was posted

• LinkedIn

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