Customer Service Support– 5 Days Work Week

About the role

Singapore customer support by chat, email and online channels, with English and Chinese interactions. Includes customer-facing translation and proofreading and collaboration across Product, Operations, Marketing and Technical Support. 1-2 years experience and diploma/degree required; rotating shifts when required.

Requirements

• 1-2 years customer service, customer support or operations support
• Diploma or degree
• Excellent written and verbal English and Chinese
• Excel proficiency
• Willing to work rotating shifts when required
• Digital product or CRM experience preferred

What you'll do

• Resolve enquiries through live chat and email
• Translate and proofread customer-facing materials
• Coordinate with product, operations, marketing and technical teams
• Record and follow up customer issues
• Maintain help centre and support processes

Where this was posted

• LinkedIn

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