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Support Engineer at Boulevard · Remote · JobPilot

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Support Engineer

Boulevard

NYC/SF/Seattle $122,000-$165,000 base; other US $113,000-$153,000 base

United States remote

Full Time

4+ years

technical support customer-facing engineering SaaS technical escalations API support SQL REST cURL Postman logs debugging Python JavaScript internal tools automation cross-functional support documentation Jira Zendesk Intercom Retool Zapier

Apply on Hiring CafeSeen 1h ago · first found Oct 26, 2026

About the role

Boulevard Support Engineer, remote US, posted 6 days ago. Base salary $122k-$165k in NYC/SF/Seattle and $113k-$153k elsewhere in US. Requires 4+ years customer-facing technical support/solutions engineering at fast-paced SaaS, deep SQL/API/log/debugging, scripting in Python/JavaScript, and ownership of technical areas; builds support tools and partners with engineering.

Requirements

4+ years technical support, solutions engineering, or customer-facing engineering at a fast-paced SaaS company
Deep working knowledge of SQL, REST APIs, cURL/Postman, logs and debugging
Build and maintain tools or scripts in Python, JavaScript, or similar
Own an area/system end-to-end, escalations, documentation and cross-functional collaboration
Comfort with sprint planning and engineering rituals
Strong communication and mentorship

What you'll do

Resolve top-tier technical escalations
Answer developer API and environment support requests
Improve product quality with supportability input in development cycle
Build tools/scripts/automations to help support scale
Own platform domains

Where this was posted

Hiring Cafe
last seen 1h ago
View on Hiring Cafe

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