Technical Support Engineer

About the role

Technical bridge between customers and engineering for legal workflow SaaS and on-prem products. Investigates email/document delivery, configurations, accounts, SSO, integrations, data/web app issues; uses logs/dashboards and may use Ruby/Rails/SQL for minor fixes and automation. Salary $95,000-$115,000 annual base, US remote.

Requirements

• Hands-on experience solving technical problems for customers in support, support engineering, implementations, or similar
• Strong troubleshooting through logs and data
• Working knowledge of a programming language and SQL
• Comfort with CSV/spreadsheet data
• Understanding of email delivery basics (bounces, SPF, DKIM, DMARC)
• Clear communication to technical and nontechnical audiences

What you'll do

• Investigate customer reports about notification emails and documents
• Manage customer configurations and user accounts
• Support enterprise onboarding and integrations
• Troubleshoot data and web app issues
• Automate repetitive support tasks and create runbooks

Where this was posted

• Hiring Cafe

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