Support Engineer

About the role

Support Engineer at Confiant, posted 4 days ago; NYC resident eligible, remote US; $85k-$180k/year. Handles urgent malicious/disruptive-ad incidents, creative review, integrations, investigations across devices, and product/security feedback. Requires 3+ years support/security ops, AdTech/ad-operations experience, JavaScript/ad-markup debugging, Chrome DevTools/HAR network troubleshooting, incident queue management, customer communication and product demonstrations. NYC residents may wait 10 business days before deciding; proceeding sooner is stated to be voluntary.

Requirements

• 3+ years support engineering, technical support, or trust & safety/security operations
• Working experience in AdTech or ad operations
• Read and debug JavaScript and ad markup; trace redirects and creative behavior
• Hands-on browser and network debugging tools, including Chrome DevTools and HAR
• High-volume time-sensitive escalation triage
• Excellent written/verbal communication
• Demonstrate and whiteboard product suite to customers

What you'll do

• Triage live malvertising/security incidents and publisher escalations
• Review reported ad creatives and make blocking decisions
• Verify and enable integrations
• Trace ad behavior across devices and environments
• Communicate with customers and product/security teams

Where this was posted

• Hiring Cafe

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