Web Integrations Support Engineer

About the role

Smartling Web Integrations Support Engineer; salary $90k-$110k, US remote but employer considers Pacific and Mountain time zones. Requires 2+ years customer technical role and 2+ years hands-on HTTP/HTML/CSS/JavaScript/REST, DevTools/network debugging, web infrastructure/security concepts, scripts and log traces.

Requirements

• 2+ years customer-facing technical support/solutions/consulting
• 2+ years hands-on HTTP, HTML, CSS, JavaScript and REST APIs
• Browser DevTools and network debugging
• Proxies, CDNs, web servers, DNS/TLS, caching, CSP/CORS/cookies/WAF
• Regex and JavaScript/Python/Bash scripting
• Experience diagnosing logs and request traces
• Methodical troubleshooting and communication

What you'll do

• Own customer tickets and explain root cause
• Troubleshoot customer web integrations
• Escalate reproducible issues to engineering
• Build diagnostic scripts/tooling
• Change live production configuration safely

Where this was posted

• Hiring Cafe

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