Client Service Operations Analyst - Weekend Shift

About the role

Hybrid Midtown Manhattan role, weekdays in office/weekend days remote. Client support, operations, online research, data verification, QA, onboarding and procedural documentation. Requires 1-2 years client-facing/professional-services experience. Salary $69k-$71.7k plus bonus; several 9am-6pm shifts include weekends.

Requirements

• 1-2 years client-facing or professional-services experience
• comfortable with computers, software applications and productivity tools
• advanced online research and information verification
• strong customer service
• strong organization and multitasking
• shift availability including weekends

What you'll do

• support clients by phone, email and live chat
• coordinate internal and external stakeholders
• research, enter and verify data
• support client onboarding and product training
• test applications and report bugs
• maintain procedures
• coordinate business conferences and web events
• record and edit presentations

Where this was posted

• LinkedIn

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