Clinical IT Operations Analyst

About the role

Full posting reviewed. Mosaic Clinical Technologies Clinical IT Operations Analyst, remote US, full-time, posted 5 days ago. Salary $77,200-$115,700 plus discretionary bonus, so upper bound reaches $110,000. Duties include incident response and clinical impact assessment, major incident participation, monitoring, radiology workflow/customer communication, documentation/runbooks, continuous improvement, and shift/on-call participation including evening/overnight coverage and up to 15% travel. Requires technical support, incident response or IT operations in healthcare IT/clinical technology/com…

Requirements

• Technical support, incident response or IT operations experience in healthcare IT or complex SaaS
• Independently triage complex and time-sensitive issues
• Working knowledge of radiology/clinical workflows; PACS/RIS preferred
• ITIL incident/major incident/problem management familiarity
• Comfort with 24/7 shift/on-call and evening/overnight coverage
• Up to 15% travel

What you'll do

• Assess severity and clinical impact, troubleshoot and resolve platform/integration incidents
• Participate in major incident command and escalation
• Monitor system health, alerts and operational dashboards
• Apply radiology and clinical workflow knowledge to protect patient-care workflows
• Maintain incident records, runbooks and post-incident reviews
• Coordinate with response, engineering, product and clinical operations teams
• Participate in shift/on-call rotations and up to 15% travel

Where this was posted

• Hiring Cafe

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