IT Operations Analyst

About the role

Full posting reviewed. Fixify IT Operations Analyst / Help Desk Analyst, remote US, full-time, posted one week ago; no salary range stated. Hands-on customer support in a 24/7/365 operation; shifts rotate. Responsibilities: resolve user issues across productivity tools, OS and IAM; communicate professionally; improve IT automation workflows with Engineering; shift rotation. Requires 2+ years IT support; Google Workspace, Microsoft 365, Slack; Windows and macOS troubleshooting; Jira/ServiceNow/Freshdesk; IAM; TCP/IP and network protocols; MDM familiarity (JAMF plus); prioritization and communic…

Requirements

• 2+ years IT support
• Google Workspace, Microsoft 365, Slack
• Windows and macOS troubleshooting
• Jira, ServiceNow or Freshdesk
• IAM practices and tools
• TCP/IP and common network protocols
• MDM familiarity, JAMF preferred
• clear communication
• availability for 24/7/365 shift rotation

What you'll do

• Provide technical support to end users
• Diagnose and resolve productivity, OS, identity and access issues
• Communicate with customers
• Collaborate with Engineering on IT automation workflows
• Participate in shift rotations

Where this was posted

• Hiring Cafe

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