Customer Resolution Executive

About the role

Customer operations team managing complaints; financial services advantageous not essential.

Requirements

• Previous experience in complaints, customer resolutions, customer service or case management
• Excellent written and verbal communication
• Good Microsoft Office skills

What you'll do

• Investigate and resolve customer complaints
• Manage own caseload
• Handle escalated and vulnerable customer cases
• Write customer correspondence

Where this was posted

• reed.co.uk

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