Customer Service Executive, Contact Centre, Global Consumer Financial Services

About the role

Onsite contact centre role serving Singapore customers by phone and email across consumer banking products, resolving cases, meeting service levels and regulatory requirements, and supporting service KPIs. Diploma or degree; Mandarin and English; rotating 24/7 shifts including nights, weekends, and public holidays. Permanent and 12-month contract opportunities.

Requirements

• Diploma or degree in any discipline
• 2 to 3 years customer service experience advantageous; candidates without experience welcome
• English proficiency and Mandarin required
• Able to work 24/7 rotating shifts including nights, weekends, public holidays
• Able to work 5 days per week

What you'll do

• Handle customer enquiries by phone and email across consumer banking products
• Resolve complaints and coordinate case closure within service levels
• Track open cases and complete after-call administration
• Identify suitable cross-sell and digital banking opportunities
• Capture feedback, meet service quality KPIs, and comply with bank policies and regulations

Where this was posted

• LinkedIn

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