Customer Service Advisor

About the role

Contact centre role in Otisline, Leicester, Mon-Fri 8-4. Dispatch work orders to technicians, manage calls against KPIs, update CRM. Training provided.

Requirements

• Passion for excellent customer service
• Excellent written and verbal communication
• Team player able to work under pressure

What you'll do

• Dispatch work orders to technicians within SLA
• Provide technician ETAs to customers
• Update work orders in CRM
• Maintain call quality

Where this was posted

• Indeed

  last seen 51m ago
  View on Indeed