Assistant Officer, Customer Service

About the role

Customer Care role handling enquiries and account requests across channels, e-KYC, compliance matters, payment and account cases, customer feedback, investigations, and service recovery. Requires O/A level or diploma, 2 years of direct customer service, English and Chinese, and rotating 24/7 shift availability including nights, weekends, and public holidays.

Requirements

• O/A level or diploma
• At least 2 years direct customer service experience, preferably contact centre
• Able to work graveyard/night shifts, weekends and public holidays
• Good command of English and Chinese, preferably spoken and written
• Microsoft applications

What you'll do

• Handle customer enquiries, feedback and account requests across calls, email, walk-in and live chat
• Perform e-KYC and handle compliance or responsible gaming follow-ups
• Process CRM cases for payments and account updates
• Resolve customer feedback and disputes, support investigations, and manage service surges
• Guide new customer service assistant officers

Where this was posted

• LinkedIn

  last seen 1h ago
  View on LinkedIn