Customer Support Specialist

About the role

Customer software support for childcare management SaaS, answering customer questions, explaining product use, troubleshooting, escalating cases, and providing up to 80% phone support. Requires associate degree or equivalent and 1+ years customer service. Technical/software support, networking, and hardware troubleshooting are preferred. Atlanta hybrid requires minimum three office days weekly. Salary $21–23/hour.

Requirements

• Associate degree or equivalent work experience
• 1+ years of customer service experience
• Excellent communication and customer service skills
• Ability to explain technical information to non-technical audiences
• Intermediate Windows knowledge and networking
• Proficiency in Microsoft Office
• Hybrid work in Atlanta at least three days per week

What you'll do

• Answer software-use questions via phone and remote connection
• Identify customer needs and resolve or escalate product issues
• Explain technical information to non-technical users
• Follow up with customers and maintain service quality

Where this was posted

• LinkedIn

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