Customer Support Specialist

QGenda

Atlanta, GA

Full-time

Customer service Case management Time management Written and verbal communication Troubleshooting Software support

Apply on LinkedInSeen 3h ago · first found Oct 17, 2026

About the role

Customer support role at healthcare workforce-management software company. Provides solutions to customer requests, sets response expectations, tracks cases and projects to SLA, and collaborates across Customer Experience. High school diploma/GED required; customer service or technical support experience may substitute, and programming/technical support are nice-to-haves.

Requirements

High school diploma or GED, or equivalent customer service/tech support industry experience
Ability to follow support protocols and policies
Strong communication and case/time-management skills
Attention to detail and accuracy

What you'll do

Respond to and resolve customer support requests
Set response and resolution expectations under SLAs
Track cases, projects, contacts and accounts accurately
Collaborate with customer experience teams
Escalate complex issues as needed

Where this was posted

LinkedIn
last seen 3h ago
View on LinkedIn

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