Helpdesk Analyst

About the role

NYC hybrid Tier 1 IT helpdesk role supporting employees onsite, with flexible remote work when needed. Requires 1+ year customer-facing technical support or new graduate with strong technical foundation and demonstrable projects, Windows/M365 and basic networking. LinkedIn card shows $40-$47/hour.

Requirements

• 1+ year customer-facing technical support role or new graduate with strong technical foundation and demonstrable projects
• Windows and Microsoft 365 familiarity
• basic networking literacy
• strong ticket-note writing
• patience

What you'll do

• triage and resolve Tier 1 support tickets
• support users by phone, email, chat and walk-up
• troubleshoot macOS, business apps, and basic networks
• manage password resets and user accounts
• deploy end-user hardware
• document resolutions
• escalate issues with clear context

Where this was posted

• LinkedIn

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