Remote Chat Support Agent

About the role

Remote live-chat customer support; entry-level candidates welcome, 6 months customer service preferred. Requires clear written communication, 40 WPM typing, multitasking and willingness to learn CRM tools. Salary $65k-$85k.

Requirements

• high school diploma or equivalent
• six months of customer service preferred
• excellent written communication
• typing at least 40 WPM
• comfort learning software
• reliable internet and quiet workspace
• evening/weekend shift availability may apply

What you'll do

• respond to customers through live chat
• manage simultaneous chats
• troubleshoot customer account/order issues using knowledge resources
• document customer interactions
• escalate unresolved issues
• meet response and satisfaction targets
• identify recurring issues

Where this was posted

• LinkedIn

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