IT Service Desk Analyst I

About the role

Moffitt Cancer Center IT Service Desk Analyst I provides Tier 1 technical phone support to Moffitt end users, including internal administrative, clinical and research employees and external users of the patient portal. Duties include troubleshooting enterprise operating systems, hardware and software; installation, repair, relocation, maintenance and support; assisting with PC builds, software needs and IT service requests. Minimum education is high school diploma/GED. Excellent customer service and understanding of hardware/architecture are required; healthcare applications and industry pract…

Requirements

• High school diploma or GED
• Excellent customer service skills
• Understanding of hardware and architecture

What you'll do

• Provide Tier 1 IT service desk support for Moffitt employees and patient portal users
• Troubleshoot enterprise operating systems, hardware and software
• Install, repair, relocate, maintain and support hardware/software
• Assist with PC builds, software needs and IT service requests

Where this was posted

• LinkedIn

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