Service Desk Technician I

About the role

Ntiva Service Desk Technician I handles support requests and tickets for its client base. It provides hardware, software, network and application problem resolution to clients by phone, email and chat; works with IT associates and vendors; and maintains training and certifications. Requirements include strong written and verbal communication, documentation, troubleshooting, ticketing, project prioritization and a team mindset. CompTIA A+, Network+, or MS-900+ are strongly preferred. Full-time on-site in Tampa, with shifts within 7am-7pm and rotating weekend on-call.

Requirements

• Strong written and verbal English communication
• Documentation and troubleshooting skills
• Basic system and network troubleshooting
• Ticket and project prioritization
• Ability to work on site in Tampa
• No sponsorship available

What you'll do

• Create, track and maintain service requests in the PSA ticketing system
• Resolve hardware, software, network and application issues for clients
• Support clients by phone, email and chat
• Coordinate with IT associates and vendors
• Maintain training, mentoring and certifications

Where this was posted

• LinkedIn

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