Service Desk Engineer

About the role

NYC, $136k-$160k base. Requires strong Windows and macOS troubleshooting plus endpoint-management platform experience; automation in actual support workflows, ITSM, SSO/MFA, onboarding and Google Workspace or M365.

Requirements

• 3+ years IT or desktop support
• Independent improvement project delivery
• Automation applied to support/provisioning/access
• Strong Windows and macOS troubleshooting
• Endpoint management such as JumpCloud/Intune/Jamf/Kandji
• ITSM such as ServiceNow
• SSO/MFA and joiner/mover/leaver processes
• Google Workspace or Microsoft 365
• Meeting room technology and networking

What you'll do

• L1/L2 employee support
• Independent improvement projects
• Support/provisioning automation
• Knowledge management
• Onboarding/offboarding
• Windows and macOS device lifecycle
• Endpoint security/compliance
• Asset management
• Meeting-room support
• Google Workspace/M365
• Audit evidence

Where this was posted

• hiringcafe

  last seen 3h ago
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