Software Support Specialist I

About the role

Software Support Specialist I for CompuGroup Medical e-health software. Frontline support to healthcare professionals, troubleshooting software and SQL issues, documenting CRM cases, and customer phone/chat/email support. Requires 1 year customer service. Onsite Austin office; shift between 7AM-7PM Central weekdays. EHR familiarity preferred.

Requirements

• Minimum one year customer service experience
• Available for assigned 8-hour shift between 7AM and 7PM Central Monday-Friday
• Onsite in Austin, TX
• Familiarity with EHR systems preferred
• High-volume support and multitasking
• Windows troubleshooting

What you'll do

• Provide frontline support for eMDs software
• Troubleshoot customer issues using approved tools and SQL scripts
• Consult customers by phone, chat, and email
• Document cases in CRM and knowledge base
• Set customer expectations and meet service levels

Where this was posted

• LinkedIn

  last seen 57m ago
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