Technical Support Specialist

About the role

Remote Technical Support Specialist for Carestream Dental. Supports customers, dealers, and field personnel using software and computer technology in dental offices; troubleshoots incidents, documents cases, analyzes data, and escalates as needed. Requires 0-1 year technical service experience and high school diploma; college preferred.

Requirements

• 0-1 year experience in technical service field
• High school diploma or equivalent
• Strong verbal/written communication
• Problem analysis and customer relations
• Independent work and prioritization
• MS operating systems knowledge for software product family

What you'll do

• Provide technical support and guidance on software used in dental offices
• Troubleshoot customer incidents across live calls, email, chat
• Document contacts and resolutions in CRM
• Analyze and edit customer data
• Follow escalation procedures and resolve conversion issues
• Handle customer site data under HIPAA guidelines where applicable

Where this was posted

• LinkedIn

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