Technical Support Specialist I, Office (CE)

About the role

Remote Technical Support Specialist I for Clubessential/Xplor club management SaaS. Frontline customer support for software and connected technologies, including POS, hardware, configuration and operational workflows. No years minimum stated; requires customer/technical support or comparable client-facing experience and structured troubleshooting. US remote.

Requirements

• Experience in customer support, technical support, SaaS support, hospitality technology, or comparable client-facing environment
• Structured troubleshooting of software, hardware, configuration, or connectivity
• Clear communication with technical/nontechnical users
• Manage multiple cases and handle frustrated clients professionally
• Work assigned schedule, including evening/weekend/emergency coverage when assigned

What you'll do

• Own Clubessential club management software support cases
• Troubleshoot POS, peripherals, configuration, membership, inventory, and reporting issues
• Guide clients through technical/product workflows
• Document case interactions and solutions
• Escalate out-of-scope issues with complete documentation

Where this was posted

• LinkedIn

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