Technical Support Specialist

Radicle Health

$55,000-$65,000

United States (Remote)

Full-time

2+ years

Basic to intermediate SQL or JavaScript scripting Customer support SaaS troubleshooting Integrations Technical communication

Apply on LinkedInSeen 57m ago · first found Oct 16, 2026

About the role

Remote Technical Support Specialist for Radicle Health human services software products. Handles customer inquiries and product issue troubleshooting, integrations, reporting, basic scripting/SQL investigations and documentation. Requires 0-2 years in customer support or junior technical role.

Requirements

0-2 years relevant customer support or junior technical experience
Basic to intermediate scripting capabilities
Strong verbal and written communication
Problem solving
Customer focus

What you'll do

Resolve product functionality, reporting, and integration issues
Investigate customer data problems with basic scripting queries
Respond to customer inquiries by email and virtual meetings
Document solutions
Troubleshoot and escalate technical issues
Collaborate with engineering and customer success

Where this was posted

LinkedIn
last seen 57m ago
View on LinkedIn

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