Consumer AML Specialist SG

About the role

Consumer AML Specialist SG | CIMB Singapore, Singapore | Full-time. Customer-facing banking operations: handle outbound calls/emails and service inquiries, log and resolve complaints and requests, follow up on account-opening documents, review applications within SLA, verify document completeness and input data, review transactions and escalate when necessary, and suggest workflow improvements. Requires diploma or above and customer service/operations experience, preferably banking; strong relationship building, initiative and communication.

Requirements

• Diploma or above
• Customer service/operations experience, preferably banking
• Self-motivated, relationship building and initiative
• Excellent interpersonal and communication skills

What you'll do

• Handle customer calls and emails
• Resolve complaints and log requests
• Review account-opening documents and applications within SLA
• Follow up on pending customer documents
• Check input data accuracy and completeness
• Review transactions and escalate when needed
• Propose workflow improvements

Where this was posted

• LinkedIn

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