Leads Engagement Specialist

About the role

First point of contact for automotive customer assistance, handling inquiries, appointments and follow-up. Requires strong communication, customer focus, problem solving, attention to detail and automotive knowledge. Previous automotive customer service or technical support experience is desirable. Full-time, Singapore; rotating shifts including weekends.

Requirements

• High school diploma or equivalent
• Automotive customer service or technical support experience desirable
• Automotive knowledge and communication skills

What you'll do

• Respond to customer inquiries about automotive products and services by phone, email and WhatsApp
• Provide vehicle and service information
• Schedule service appointments
• Record interactions and resolutions in helpdesk system
• Escalate complex cases, gather feedback and follow up

Where this was posted

• LinkedIn

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