Customer Service Officer

About the role

Customer support specialist supporting global users by managing online reviews, gathering feedback, resolving complaints, and sharing feature requests with Product and Tech. English and Mandarin fluency are required, with Chinese as primary. Full time in Clarke Quay; SGD 2,800–3,000/month; weekdays, 8:30 AM–6:00 PM with a 1.5-hour break.

Requirements

• Fluency in English and Mandarin Chinese, with Chinese as the primary language
• Basic computer skills
• Strong communication, active listening, and problem-solving skills
• Empathy and patience when dealing with user complaints
• 1 year experience

What you'll do

• Answer online user reviews, questions, and feedback
• Resolve complaints and answer questions with empathetic responses
• Collect user feedback and feature requests and share them with Product and Tech teams
• Log standard feedback, provide basic template replies, and prepare internal reports

Where this was posted

• mycareersfuture.gov.sg

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